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Conditions shipping and returns

Shipping and Delivery
This website accepts international orders out side of Switzerland. Shipping charges are calculated in advance to all orders. Badog CNC is not responsible for any customs duties, brokerage fees and/or government taxes, delivery costs, return fees, restocking fees or any costs that are attached to your package other than what we have specified at the time of sale.

Badog CNC ships the most economical way possible and it is our choice of package carrier we wish to send with. We try our best to get your order delivered as quickly as possible. However there may be circumstances where we cannot guarantee delivery dates. Oversized and overweight products will be subject to a surcharge. You, the customer will be contacted in the event of an oversized or overweight shipment.



Returns
All returns are subject to our online refund policy and warranty agreement. All returns require an RMA (Return Merchandise Authorization). In order to get an RMA you must contact our online customer service on this website. See our sales conditions and warranty agreement for details. Returning a product with out an RMA you will be billed fully for the diagnostic, delivery and repair of your defective item regardless of any instructions attached to your returned product. At this time your product will be withheld until advance payment is effectuated for the repairs. Returned goods may also be dropped off at any of our retail store locations, only when accompanied by a valid RMA. In the case of a refusal from you to the delivery company. you are responsible for all the losses of redelivery, restocking fees 10% of the value +10% per month. this of course includes the re mailing costs involved.


Customers are responsible for all shipping charges when returning goods to Badog CNC and for carefully packaging items to be returned, properly packages in original packaging. Products not packaged properly and in original packaging do not qualify for refund or exchange. Restocking fees MAY apply when returning goods to Badog CNC.


Refunds or warranty work are both subject to our sales and warranty conditions.


Unless clearly stated otherwise on the sales conditions or invoice, all purchases made online are subject to a 15-day return policy from date of shipment. If items are damaged due to shipping, a claim must be made to the delivery carrier within 7 days of receipt of order. We are not responsible for lost, damaged or stolen products. We strongly recommend you, our customer, refuse shipment, if visual damage has occurred from shipping. We will assume delivery fees and risks of loss and damages if we ship a product not ordered.



Cancellations
We may on occasion run out of stock in certain products depending on availability and time of year. If an item you ordered has been backordered, we will contact you to find a substitute. Backorders will be cancelled if we are unable to find a substitute and the remainder of the shipment will proceed as normal.


Payment Method
We accept Visa, MasterCard and American Express via paypal. C.O.D shipments are accompanied with a delivery charge of 25%. Gift Certificates can only be redeemed, in person, in our retail stores. Most of the time, you will be notified by email that your order has been confirmed.


Sales Tax
All prices listed on our web site are in Swiss francs and do not include applicable taxes. Shipping charges are before taxes and subject to applicable taxes. The sales tax for orders and shipping charges are based on the applicable combined federal and provincial sales tax rate.



Customer Privacy
All information used by PayPal when processing and storing transaction information is strictly for customer use only. Badog CNC does not make use of this information to provide to third parties or for marketing purposes. Credit Card Information is stored with our payment processor and NOT with Badog CNC. All confidential information is transmitted over a secure connection, thus protecting the integrity and security of the way data is handled over the Internet. All internet transactions once login and payment processing begins, are conducted in a secure manner using ssl security to ensure maximum security. We do not store customer credit card information on our database or our servers.


With all of the security measures we have taken to ensure maximum security protection to you, the consumer, no security system is perfect, and you, our customer, must understand that there is always a risk that a third party may intercept information without our written permission or consent . We at Badog CNC decline any responsibility for any such incidences unless we at Badog CNC have are found to be negligent.

Badog CNC for all of your need of milling and computer controlled machines